Managed IT Services
Solution Simple – IT Made Simple support includes these services for your business.
Helpdesk and User Support
Highly talented and customer focused engineers are logged into our call queue 24 hours a day and are industry certified in issue resolution and escalation processes.
Onsite Support
We have engineers available for dispatch to your site at a moment’s notice if needed
Patching and Critical Update Deployment
As major software and application vendors such as Microsoft release updates to their software and hardware, Solution Simple deploys those updates seamlessly and without interrupting your business.
Phishing Prevention Solutions for Email
Most businesses identify email as their primary method of communication to clients and vendors. It is also the primary vector of phishing in recent days. It is not a matter of if, but a matter of when the next user clicks or enters credentials risking company data. We work with the latest and greatest solutions in preventing email attacks.
Cloud Application Management
As more critical services are offloaded to a Software as a Service (SaaS) model, the management tasks are either often forgotten or not aligned with a proper on-boarding or off-boarding process. Let Solution Simple manage these applications for your team.
Vendor Coordination and Management
Most businesses work with different companies to support their phones, printers, internet connection, and applications. Solution Simple manages all of your vendors and acts as your main point of contact for anything related to technology. If you need a new vendor, Solution Simple has a pool of trusted business partners to recommend.
Fixed Monthly Costs
Our service is available for a fixed monthly cost so you can plan your IT budget. The various plans are tailored based on business requirements.
Onboarding
Changing IT support can be difficult and cumbersome. Solution Simple’s on boarding process has proved itself over the years. The on boarding team will be working with your team from day one to ensure things transition over smoothly.
Dedicated Account Management
Each client is assigned a dedicated Account Manager.
Disaster Recovery / Backup
Whether these systems are in a closet, data-center or in the cloud, a backup of your data is crucial. In addition, a plan needs to be in place on what to do and how to do it in the event of an emergency.
Network Monitoring
We use enterprise level technology to constantly scan your system and alert our team if there are any issues, day or night. This system also allows us to be proactive and will warn us of any potential problems so we can resolve them before issues occur. We have engineers working while you sleep; if a problem arises overnight, we take all possible steps to resolve it before the business day starts.
Server Management
Whether these servers are on premise in a closet, at a datacenter or at Amazon Web Services, Azure or Google, Solution Simple can provide support and management for these critical servers.
Equipment Useful Life Monitoring
As equipment ages, it tends to break down. Solution Simple monitors hardware and software age and warranty status to ensure that you have the ability to proactively replace it if necessary
Licensing and Software Management
Almost all applications require different types of licenses. Solution Simple knows exactly what you need to stay in compliance. We will also keep track of all the licensing you own and let you know when the latest versions are available.