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Managed IT Services

Solution Simple – IT Made Simple support includes these services for your business

Fixed Monthly Costs.  Our service is available for a fixed monthly cost so you can plan your IT budget.  The various plans are tailored based on business requirements.

•Dedicated Account Management and Consulting.  Each client is assigned a dedicated Account Manager.

•Onboarding.  Changing IT support can be difficult and cumbersome.  Solution Simple’s on boarding process has proved itself over the years.  The on boarding team will be working with your team from day one to ensure things transition over smoothly.

•24×7 Helpdesk and Onsite Support.  Highly talented and customer focused engineers are logged into our call queue 24 hours a day and are industry certified in issue resolution and escalation processes.  We have engineers available for dispatch to your site at a moment’s notice if needed.

•24×7 Network Monitoring.  We use enterprise level technology to constantly scan your system and alert our team if there are any issues, day or night.  This system also allows us to be proactive and will warn us of any potential problems so we can resolve them before issues occur.  We have engineers working while you sleep; if a problem arises overnight, we take all possible steps to resolve it before the business day starts.

•Patching and Critical Update Deployment.  As major software and application vendors such as Microsoft release updates to their software and hardware, Solution Simple deploys those updates seamlessly and without interrupting your business.

•Email Spam Filtering and Disaster Recovery.  Most businesses identify email as their primary method of communication to clients and vendors.  We setup and manage a hosted spam filtering service and an emergency web portal that can be used to send and receive messages in the event that email is not functioning.

•Vendor Coordination and Management.  Most businesses work with different companies to support their phones, printers, internet connection, and applications.  Solution Simple manages all of your vendors and acts as your main point of contact for anything related to technology.  If you need a new vendor, Solution Simple has a pool of trusted business partners to recommend.

•Equipment Useful Life Monitoring.  As equipment ages, it tends to break down.  Solution Simple monitors hardware and software age and warranty status to ensure that you have the ability to proactively replace it if necessary.

•Licensing and Software Management.  Almost all applications require different types of licenses.   Solution Simple knows exactly what you need to stay in compliance.  We will also keep track of all the licensing you own and let you know when the latest versions are available.